Troubleshooting

Regularly check the event log of the server where Bandwidth Splitter is installed to ensure normal work of the services. In case of any errors in operation, records will appear in the log to help you understand the reasons of the errors and suggest ways of eliminating them.

ProblemSolution
The Bandwidth Splitter section is not present in the ISA Management console after the software has been installed. If the ISA Management console has stayed open during installation of Bandwidth Splitter, it is necessary to close and reopen it after installation to see the new Bandwidth Splitter section.
Changes in Policy Elements, used in the preferences of Bandwidth Splitter, do not take effect. After editing Policy Elements, used by Bandwidth Splitter rules, select Reload Policy Elements in the context menu of the Bandwidth Splitter section for the changes to take effect.

See also
Frequently Asked Questions
Known Issues
Technical Support
Reporting Bugs
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